If they bring up your account being banned, say, "I'm only concerned about the fraudulent purchases."īe polite, but be firm. Tell them that you saw $1,XXX.xx (exact amount is needed) worth of purchases made to your credit card by Sony PSN, and you did not authorize them. Say nothing at all about your account being banned. But won't they look up my account anyway? Should I make it clear that even though I do not agree with the ruling I am not asking them to change the status to prevent getting hung up on?ĭon't bring up any more than you have to. If anyone has any advise or kind words, I would love to hear them.
Psn accounts hacked update#
I will continue to try calling the phone lines, and I will update the post if anything changes, but everybody: don't leave your emails unattended and change your passwords regularly.
This is the second time my account has been hacked and ever since the major breach back in 2011 I have been super carful with my passwords. If this doesn't get resolved I think I may give up on PlayStation. 10 years, of friends, clips, games, saves, and achievements, lost? All because I didn't log on for a few months? It doesn't feel right. I am distraught, is there really nothing I can do? I know that I can dispute the charges on the card but it doesn't appear for there to be an option for me to dispute the ban or reclaim my account. Thank you for contacting PlayStation and your understanding on this matter. I'm sorry but, we cannot provide further commentary with regards to this case. NJ: I'm truly sorry but we have no other options for this case. Me: I did not receive an email (edited from transcript to fix my spelling of receive) Is there anything else we can help you with? To continue using our services you may create a new PSN account. The details of the reason have been sent to the email currently linked to the account in question. Violation of the “Terms of Services and User Agreement” for the PlayStation Network was found in the Sony Entertainment Network account and it was banned according to the agreement. After verifying your account I can see it was permanently banned. Me: Hello, I believe my account has been hacked. Not Jim: Thank you for contacting PlayStation, my name is NJ how may I assist you today? After waiting for 30 min another employee was here to help! Referred to as Not Jim or NJ. I read over the last conversation and realized I may have come off as trying to get my account unbanned, and while this is true in the end, I had just been notified of this by a support worker, I just wanted some information. I quickly checked my email again looking for a notification of a ban. Worried that I may have just lost over 10 years of achievements and digital game purchases. Kindly allow us to mention that, if you have no more questions besides this, we do thank you for contacting PlayStation support, and hoping you have a nice day. We appreciate your understanding on the matter. Jim: We’re highly sorry however there is no way for us to change the status of the account as we found a violation on the terms of service as we mentioned. Me: but I have not done anything is there someone I can contact about this? I think my account was stolen? With this information said, besides this please tell me, is there any other question, or anything else I can try to assist you with today? For more information, here is an article with a list of reasons why your account can be permanently ban, sadly no further details or information can be discussed: LINK REMOVED
However, we recommend to create a new account if you want to have access to PSN services again. After reviewing your account, the system shows it has been permanently banned because activity that violates the PSN terms of service and user agreement was identified unfortunately you will not be able to sign in to PSN using this account anymore. Me: and have found purchases i did not authorize Me: Hello, I have lost access to my account Remember: Please do not refresh your screen as it will disconnect the chat session. Jim: Thank you for contacting PlayStation, my name is Jim how may I assist you today? The conversation went as follows: Employee's name is changed and will be referred to as Jim. So I went to the online chat, and the response I got from there, that made me panic. It's COVID and a new console just dropped, completely understandable. I tried calling, was told that due to high call traffic I would not be assisted. Spoke with the bot that told me to call or use live chat.
Psn accounts hacked password#
No dice, I can't log in I can't send myself a change password email, nothing. I checked my email and sure enough, over $1k USD of games was purchased in the last 6 days. Today my dad called me and asked if I purchased a bunch of stuff on my PSN account, which I hadn't, I have been swamped trying to figure out online schooling for the past few moths and have had 0 time to game, nor the funds to buy new ones.